Repairs and accessories
Precitec 3D Metrology has traditionally set high standards for the quality and durability of its products. However, should a fault occur, detailed troubleshooting tables in our user manuals will help you analyze and correct it.
However, if the fault cannot be corrected, you can contact Precitec 3D Metrology directly. The support team will assist you with all your sensor-related requirements. If repair or maintenance work is needed, we will provide prompt assistance and answering any questions you may have about additional accessories or orders for spare parts.
Where to send the defect sensor and form depends on where you bought the product:
1. Product bought from Precitec Optronik in Germany:
To ensure your repair request is processed fast we recommend you download the repair form and proceed as follows:
- Click on the online repair form
- Fill out all the relevant fields in the repair form on your PC
- Print out the form
- Attach the form to your delivery
- You don’t need to e-mail us the form in advance
Please send the defect sensor, the additional components (above all the optical probe) and the completed repair form to:
Precitec Optronik GmbH
Repair Center
Schleussnerstraße 54
63263 Neu-Isenburg
Germany
2. Product bought from Precitec elsewhere in the world:
Please contact your local Precitec sales office for details of where to send the defect sensor, the additional components (above all the optical probe) and the completed repair form.
If you do not have a local Precitec sales office, please contact Precitec Optronik GmbH in Germany
+49 (0)6102 3676 100
service@precitec-optronik.de
3. Product bought from your OEM system integrator:
Please contact your system integrator for details of where to send the defect sensor, the additional components (above all the optical probe) and the completed repair form.